Your privacy is our top priority

At Citymax Hotels, we respect your privacy and protecting it is our responsibility. Like all other websites, we may collect certain information from you either voluntarily or involuntarily. For more information, read on.

Browsing

This Web site (http://www.citymaxhotels.com) does not collect personally identifiable information about you unless you voluntarily provide it to us. This means we will not know your name, your email address, or any other personal information just because you browse the Web site unless you have created an account and log-in when you access the Web site oraccess the Web site from a link in an email that we sent to you.

Log information

When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP address, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information to make our Web site function correctly and to see how we can tune it to serve you better. We may also use this information for statistical analysis like time spent, geographic location and systems and programs used to access the Website and may publish such analyses from time to time.

Information we collect and how we use it

We collect personal information only when necessary and we'll always ask you to voluntarily supply us with the information we need. For example, if you're making a booking, we'll collect your title, name, address, email address and telephone number. Read our Data Security policy for more on how payment-related data is processed and transmitted.

We use your personal information to:

  • Provide you with the services you request from Citymax
  • Help you make room reservations
  • Send you promotional material from Citymax by email

How your information is shared with select third parties

We use the services of third party service providers to provide certain products and services like credit card billing, reservations services, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by Citymax Hotels. We expressly prohibit the disclosure, sale or transfer of any information to any unauthorized party outside of Citymax Hotels by such service providers.

Information collected regarding your preferences when you stay or dine at Citymax hotels will be disseminated across all other locations of Citymax Hotels to ensure that you enjoy the level of service you expect of us.

On protecting your personal information

We do whatever’s necessary to:

  • Protect the personal information collected from you against unauthorized access, disclosure, alteration or destruction.
  • Keep your personal information up-to-date, consistent with applicable law.
  • Protect the personal information you provide when you transact onlin. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
  • Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about you.

Data security

We at Citymaxhotels.com are terribly concerned about keeping your data safe at all times. This is done by implementing Secure Sockets Layer (SSL) technology, a strong encryption technology to ensure the safe transmission of all credit card transactions and personal information. We also have a digital site certificate from Global Sign, a leading global Certification Authority. You can view this site certificate on the secure pages by clicking on the padlock icon (or solid key) found on the status bar of your browser.

Cookies

Citymaxhotels.com may use technologies such as “cookies” in order to record session information, collect visit and access details to our web pages that enable us to continue to improve our services and provide better and useful features to our site users/guests. Cookies are pieces of information that are normally used by many websites for record-keeping purposes that can help sites remember, for example, your preferences. A cookie, in and of itself does not personally identify any user/guest.

Do's & Don'ts to ensure your security

  • For your own privacy we advise you not to include sensitive personal information in any emails you send us. Please don't send us credit card numbers via email either.
  • We do not knowingly collect personal information from people under the age of 18. As a parent or legal guardian, please don't allow your children to submit personal information without your permission.

Changes to the policy

This privacy policy may be updated every now and again. For any significant changes, there'll be a more prominent notice.

If you have additional questions or concerns about this Privacy Policy, contact us any time through this web site or at

Citymax Hotels
P.O Box 25030,
Dubai,
United Arab Emirates